Stangsgate 1, 3915 Porsgrunn

Privacy Statement - Canal Boats Telemark

This privacy statement sets out our privacy policy. It describes what information we collect about our customers and visitors on our websites. As well as how and why we collect and use the information and how we attend to our customers' rights in accordance with the rules in the privacy legislation.

Collection, storage, compilation, disclosure and other processing of personal data is regulated in the Personal Data Act. The law stipulates i.a. strict requirements for confidentiality and security when processing personal data.

The Data Inspectorate supervises the law. "Personal information" is information and assessments that can be linked to a natural person, e.g. name, phone number and email.

Responsible for processing

Canal Boats Telemark is responsible for the processing of the company's processing of personal data. By "data controller" is meant in the law the person who determines the purpose of the processing of personal data and which aids are to be used.

It is the data controller who is responsible for the processing of personal data in accordance with the law. Contact information for Canal Boats Telemark can be found at the very bottom of this privacy statement.

The types of personal data that are processed

When you are a customer with us, we store your contact information (including name, date of birth, gender, residential address, telephone number and email).

In order to comply with statutory rules for accounting we store the necessary information to keep accounts and correct accounting and tax reporting.

We also store emails and other written communications we receive from you, including feedback you give us regarding your customer relationship, our service offering, our customer service or the like.

If we receive information from you in connection with your consent to (i) participate in any of our surveys or contests, (ii) receive newsletters, reports and updates, or (iii) participate in any of our activities, we store this information.

When you use the services we offer (eg our website), information about use, navigation, internet connection, technical equipment and devices used is automatically registered by our analysis tools and technical logs.

The purpose of the processing - what the information is used for

The purpose of processing contact information, information related to your customer relationship and the information we otherwise receive from you, is stored primarily to be able to manage your customer relationship and provide you with the services you receive from us.

This includes i.a. invoices, handle payments and communicate with you in connection with your customer relationship, as well as to provide you with necessary help and useful information. The information also enables us to analyze, adapt and improve our service offering and our communication with you.

The information that is automatically registered by our measuring tools and technical logs about use, navigation, internet connection, technical equipment, etc.is also used in customer relationship management. At the same time, they help us to take care of and ensure that the services always work as they should and maintain the quality they should have.

The information also enables us to give you the best possible user experience on the various technical devices you may use and with screens of different sizes. Furthermore, we create statistics and map trends in order to develop, renew and improve the offering service.

How long the information is stored

We store personal information only for as long as is necessary for the purposes described in the section above or to meet certain legal requirements. This means that the storage time for different types of information will vary.

The Accounting Act means that invoice information must be stored for at least 5 years.

We need to store the contact information as long as you are a customer with us (and a certain period after this, among other things to be able to provide you with the best possible service if you choose to return to us), while we for other types of information ( eg emails with customer service) may have a shorter storage requirement.

Who we share the information with

We have agreements with third parties who perform services on our behalf and help us with the operation of the business and delivery of services. Such third parties are provided with access to relevant information for the same purposes as described above.

We enter into written agreements with third parties with whom we share information and set clear requirements to comply with applicable privacy legislation, including the requirements for information security.

To the extent required by law or judicial decision or necessary for the investigation of possible offenses against our business, relevant information may be disclosed to public authorities or any others entitled.

How we protect the information

We work systematically to ensure information security and use both technical and organizational security measures to protect the stored personal information against unauthorized access and use. To the extent that we share personal information with third parties, we make corresponding demands on information security for them.

Cookies and pixels

When you visit our websites, we automatically register cookies, pixels and IP address.

Cookies are small data files that are stored on your device when you use websites and services on the internet. A pixel is an invisible mark placed on some internet pages.

We use cookies, among other things. to measure the traffic on our websites and get information about which parts of our website are most visited at what times, how the visitors navigate the website and the duration of the visit.

The main purpose of this is to ensure and improve the performance and functionality of the website. Pixels are used for similar purposes, but also to give us information about how our marketing works.

Links to other sites and services

Our websites may contain links to other websites and some of our services may give you access to third party services. Canal Boats Telemark is not responsible for such external sites.

Contact information

For questions regarding the privacy statement or the use of personal information, cookies or similar technology, you can contact us at the e-mail post@canalboats.no or telephone: +47 476 80 559.

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